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Singpass counter is a walk-in assistance desk where you can get help with Singpass issues or applications.
They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.
Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Remember to take your IC or relevant identification documents so staff can verify your details and help you efficiently.
Operating hours vary by location—most counters open during office hours on weekdays and sometimes click here on Saturdays. Check the specific centre’s timings before visiting.
If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.